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When using asynchronous extraction, you must poll the job status endpoint to monitor progress and retrieve results once processing is complete.

Job lifecycle

Each asynchronous job progresses through a series of states:
StatusMeaning
processingThe job is still being processed. Continue polling at your preferred interval.
completedThe job has finished successfully and extraction results are available.
failedThe job failed due to an error. Error details may be included in the response.
expiredThe job data is no longer available.

Job retention & polling rules

  • A job’s GUID remains valid for 7 days from creation.
  • Once a job has completed or failed:
    • Extracted data (or error details) is available for 12 hours.
    • After the first poll following completion or failure, the data remains available for 15 minutes.
    • You may poll the job up to 3 times, with each poll resetting the 15-minute timer.
After either:
  • The third poll, or
  • 15 minutes passing without another poll
the following occurs:
  • Extracted data or error details are permanently deleted
  • Job status changes to expired
  • The GUID and final status remain available for the remainder of the 7-day retention period
Best practice: Poll only when needed and persist results immediately after retrieval.